Refund & Cancellation Policy

This policy applies to class packs sold by Prosynergy Professional Services Pvt. Ltd. ("we", "us"). Please read it before you buy. You must accept it at checkout.

1. All class packs are non-refundable

Once your payment is confirmed, your class pack is non-refundable, in whole or in part. This includes classes you do not book, do not attend, or do not take within your 30-day window.NEEDS REVIEW

2. Your 30-day window

• You choose a start date between 7 and 30 days after the date of purchase (India time).
• You can take your classes during the 30 calendar days that begin on your start date.
• Classes not booked or not taken by the end of the window expire on that date, with no refund or credit.NEEDS REVIEW
• If you do not choose a start date within 30 days of purchase, your pack expires, with no refund.NEEDS REVIEW

3. Rescheduling a class

• You can move a class if you do so at least 7 days before it starts.
• The new time must be at least 7 days away and inside your 30-day window.
• A class cancelled or missed with less than 7 days' notice counts as taken.NEEDS REVIEW

4. If your teacher cancels

• We will tell you as soon as we can, and you choose a make-up time inside your window.
• A make-up class can be booked with as little as 48 hours' notice.
• If no make-up time fits in your window, we extend your window by up to 14 days.
• [TO CONFIRM: what happens if no make-up time is possible even after the extension.]NEEDS REVIEW

5. Failed, duplicate or cancelled payments

• If a payment fails or you cancel it at checkout, no pack is created and you are not charged.
• If you were charged but did not receive a confirmation email, or you were charged twice for the same order, write to us at [EMAIL TO CONFIRM] with your order number.
• We reply within 2 working days. Once we confirm a duplicate or failed charge, we start the refund to your original payment method within 7 working days. Your bank or card issuer may take a further 5 to 10 working days to show it.NEEDS REVIEW

6. Questions and complaints

See our contact page for how to reach us and our grievance contact.